Skychatters s.r.o. might be further on referred to as “us” “we” or “the company”. Skychatters might be further on referred to as “Platform”. All services provided by us, including the websites and the Platform, might be further on referred to as the “Service”. Any content, information, or other material that you post to the Service may be further on collectively referred to as “User Content”.
This Agreement expressly prohibits commercial use, and it governs your non-commercial use of the Service If you don’t comply with this Agreement, you may not use the Service nor create an Account. If you have created an Account already despite you disagreeing with this Agreement, please contact info@Skychatters.com in order to deactivate your Account.
We reserve the right to modify this Agreement at any time. Upon any change to this Agreement, we will publish the amended Agreement on our website Skychatters.com and such changes shall be effective immediately upon posting. If these changes concern your rights or obligations, we may attempt to notify via the email which you have provided upon your login, but it is entirely your responsibility to be aware of these changes and you should periodically review the most up-to-date version of this Agreement. Your use of the Service after the changes are effective constitutes your acceptance of this Agreement as modified. If at any time you choose not to accept this Agreement, including following any such modifications hereto, please do not use the Service and contact info@Skychatters.com in order to get your Account deactivated.
You must be at least 16 years old in order to access and use the Service. If you are not 16 or older, do not use the Service. By accessing and using the Service, you are stating that you have the right, authority and capacity to enter into this Agreement and be fully bound by
it. IT IS ENTIRELY YOUR RESPONSIBILITY TO FOLLOW THE LAW OF THE COUNTRY OF WHERE YOU ARE LOCATED WHILE ACCESSING THE Skychatters PLATFORM. You understand and acknowledge that we do not carry any responsibility for your actions or actions of anyone you meet via the Platform.
4. Account - Creation, Termination and Safety
When creating a Skychatters account, you have more options to choose from. You can either register an account with Skychatters using your email address or using your Facebook/Google account. If you use your Facebook or Google account, you hereby authorize us to access and use certain Facebook or Google account information, including but not limited to your public profile.
By creating an Account you understand and agree that all supplied information will be stored on our servers and used for your own identification or as a part of your public profile within the Platform.
You are solely responsible for all the content that you upload yourself or that is transferred from third parties such as Google or Facebook, such as your name, profile picture, age, email address, and other user details. In the event that this content becomes invalid, inaccurate or untruthful for any reason, you are required to promptly update it yourself in the Platform or request the change at info@Skychatters.com. You understand and acknowledge that IT IS STRICTLY FORBIDDEN TO FAKE YOUR IDENTITY, and that YOU MAY NOT SUPPLY ANY UNTRUTHFUL OR MISLEADING CONTENT. You also may not post any material that is offensive, abusive, obscene, threatening, racially offensive, illegal or material that violates another person’s rights in any way. You understand and agree that failure to comply with this may be a reason for permanent termination of your account.
You understand and acknowledge that your Account may be permanently terminated or temporarily banned by us at any time for any reason, including but not limited to the case of your offensive or inappropriate behaviour towards other users or to the case of faking your identity. If you think your Account was banned or terminated for an unreasonable cause, you can contact info@Skychatters.com and explain your situation; your termination might be reconsidered. We will try to prevent any misunderstandings, but we are not obligated to disclose with you the reason for the termination or ban. If your account has been terminated or banned, you are not entitled to any kind of compensation.
You are solely responsible for keeping your password private and for safeguarding your access to the Service. You are responsible for all activity that occurs under your Account, whether or not such activity was authorized by you. We are not liable for any loss or damage arising from your failure to safeguard your password or from allowing others to use your Account. You are required to notify info@Skychatters.com in case of any suspected unauthorized use of your account. To maintain the highest level of security, we recommend you log off at the end of each session.
You can request to delete your account at any time by contacting info@Skychatters.com. When requested, we will also delete all your User Content. However, you acknowledge and understand that we may still store and use any anonymized data about your usage of the Service that may help us improve and develop our Platform in the future.
5. Interaction with others
You are solely responsible for any interaction with other users you meet via the Platform. We are not responsible for any of your actions or any of actions of the people you meet via the Platform. You understand and acknowledge that we are not capable of running criminal background checks on the Skychatters users or to verify their identity, and that all interaction with other users of the Platform is at your own risk. However if you ever come across a user that seems to be faking his/her identity and/or displays offensive or criminal behaviour, don’t hesitate to report them to info@Skychatters.com; we will try to investigate the claim ASAP.
You acknowledge and understand that meeting strangers always carries its own risk, regardless of whether you meet them via the Skychatters platform or by any other way. We DO NOT have any responsibility for what happens or does not happen between you and anybody else you meet via our Platform.
Skychatters s.r.o., it’s employees, partners and shareholders are not responsible for the conduct of any user in any event, whether direct or indirect. We are not responsible for any losses, damages or criminal events that might occur between our users. This responsibility remains strictly between users only.
You understand and acknowledge that we are not responsible for services provided to you by any third parties (including, but not limited to airlines, flight ticket vendors, any other companies connected with your transportation) that you choose to go to via our Platform. We are also not responsible for any inaccurate or incomplete information (including flight information) displayed within the Platform.
6. Intellectual Property Rights of the company
The company exclusively retains ownership of all rights, title and interest in and to the Service. The company owns all proprietary rights on the Skychatters platform, including its codes, trademarks, logos, icons and other intellectual property. You are not allowed to copy or in any way change, translate or make use of any of this content. The Service is protected by copyright, trademark, and other applicable laws of the Czech Republic as well as foreign countries. Any unlawful use of the property of the company will constitute a material infringement of its intellectual property rights (including, but not limited to copyright and database right) and will give the company the right to request the immediate cease of the infringing activity and to request compensatory damages that may have caused.
The company also reserves all rights not expressly granted in this agreement. You acknowledge and agree that any feedback, comments, or suggestions you may provide regarding the Service is entirely voluntary and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you. You may not assign (or grant a sub-licence of) your rights, grant a security interest in or over your rights, or otherwise transfer any part of your rights granted under these Terms.
The sound used in the Platform for notifications is the sound “Definite” by Notification Sounds, used under the Creative Commons Attribution 4.0 International Licence. To view a copy of this licence, visit https://creativecommons.org/licenses/by/4.0/legalcode.
7. Limitation of Warranties and Liability
The company reserves the right to modify, suspend, or terminate the Service or your access to the Service at any time, for any reason, and without notice or liability to you. You agree and accept that in such a case, you are not entitled to any compensation. We reserve the right to refuse access to the Service to anyone for any reason at anytime. We shall not be liable to you or any third party should we exercise such right, in whole or in part.
We assume no responsibility for the creation, delivery, or deletion of User Content, or for the failure to store any User Content or settings on the Service. You understand and acknowledge that temporary interruptions of the Service may occur. You also understand and acknowledge that we have no control over third party services accessible through our Service and therefore, we cannot control disruptions on, interactions with, or the performance of these other services.
Although we will attempt to provide the best service we can, your access to and use of the Service is at your own risk. You understand and agree that the Service is provided to you on an "AS IS" and "AS AVAILABLE" basis, without express or implied warranty or condition of any kind.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY MAKES NO WARRANTIES OF ANY KIND WITH RESPECT TO THE SERVICE, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHER. THIS INCLUDES, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. The company does not represent or warrant that: a) the Service or any User Content will be complete, accurate, available, timely, secure, or reliable; b) the Service will meet your requirements; c) the Service will be uninterrupted or error free or secure; d) any defects or error in the Service will be corrected; e) any User Content or other communications maintained by the Service won’t be deleted or that these will be stored or transmitted; f) there won’t occur any harm to your computer or other system, loss of data, or other harm that results from your access to or use of the Service, or any User Content.
The company may make third party content or information (including, but not limited to flight information) available through the Service. All third party content is the sole responsibility of the respective authors and providers thereof and should not be relied upon. We do not guarantee the accuracy, completeness, or usefulness of any such content, we also do not adopt, endorse or accept responsibility for the accuracy or reliability of any opinion, advice, or statement made by any party that appears in the Service. UNDER NO CIRCUMSTANCES WILL THE COMPANY OR ITS AFFILIATES BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE RESULTING FROM YOUR RELIANCE ON INFORMATION OR OTHER CONTENT PROVIDED THROUGH THE SERVICE, OR TRANSMITTED TO OR BY ANY USERS.
You understand that by using the Service you may be exposed to content that you may find offensive, indecent or objectionable and that, in this respect, you use the Service at your
own risk. No advice or information, whether oral or written, obtained from the company or through the Service, will create any warranty not expressly made herein.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR GOODWILL (INCURRED DIRECTLY OR INDIRECTLY), DAMAGES FOR LOSS, CORRUPTION OR BREACHES OF DATA OR PROGRAMS, AND OTHER INTANGIBLE LOSSES, arising out of or in any way connected with your access to, display of or use of the Service or with the delay or inability to access, display or use the Service (including, but not limited to unauthorized access, use, or alteration of your User Content; your reliance upon opinions appearing on this Platform; any content or conduct of other users of the Platform; any third parties connected with the Service; any information, software, computer viruses, linked sites, or any other content obtained from the Service), whether based on negligence, contract, statute, tort, warranty, strict liability, consumer protection laws, or otherwise; and whether or not the company has been advised of the possibility of any such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
The disclaimer of warranties and limitation of liability provided above shall be interpreted in a manner that, to the extent possible, most closely approximates an absolute disclaimer and waiver of all liability.
Upon a request by us, you agree to defend, indemnify, and hold the company harmless from all liabilities, claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including reasonable legal and accounting fees and expenses, that arise from your use or misuse of the Service, your breach of this Agreement, or your violation of any law or the rights of any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with us in connection therewith.
If any right or provision of this Agreement is or becomes unenforceable, invalid, or non-binding (collectively, an “Invalid Provision”), the remaining provisions will remain to be valid and enforceable. You hereby agree to accept a similar effect as the Invalid Provision, with respect to the contents and purpose of this Agreement, and the Invalid Provision will be enforced to the fullest extent permitted by applicable law.
10. Skychatters Premium Covid Assistance
The Skychatters Premium Covid Assistance service is designed for one passenger who is entitled to his/her own seat
on the aircraft, regardless of age, and can only be used in conjunction with a specific reservation and ticket.
In the event of a change in the booking of the flight for which Skychatters Premium Covid Assistance was purchased,
Skychatters Premium Covid Assistance will accommodate such changes.
Skychatters Premium Covid Assistance can be used for one calendar year from the date of
The fee for Skychatters Premium Covid Assistance is non-refundable.
Refundation Air ticket services (RATS) in case of Cancelled flight, Denied boarding, Missed connecting flight or Delayed flight.
If you or your relatives, friends, colleagues etc. are not satisfied with the outcome of the refund, i.e. that you
Airline has refused to pay you a refund in money and has instead offered you an unacceptable, unusable
voucher, you can contact us - we will take over your refund and arrange a proper refund according to the applicable
rules and regulations.
Airlines are currently offering matching amounts instead of cash refunds
In the form of a voucher. The vouchers offered have different rhetoric. They are not always equivalent to
of the amount paid, nor can the voucher always be redeemed according to the customer's needs, in particular
given the current situation developing in the field of travel of the COVID 19 pandemic.
customers who will accept a voucher for various reasons and there are those who will not. It is generally seen,
that the will and intention of the airlines is to delay as much as possible the dissolution of cash flow. It seems that
in the event of a disagreement between the passenger and the carrier, the only fair solution is to refund the money that
seems to remain a full obligation for all carriers. Acceptance of VOUCHER is voluntary
and the passenger has the right to a cash refund of the ticket price and to refuse the voucher.
What is the procedure for using the RATS service offered:
Ticket refunds must first be requested from the ticket issuer or directly from the carrier.
Currently, airlines offer an equivalent amount in the form of a refund instead of a refund
voucher. If you do not agree to the voucher offer, you must notify the carrier and ask for
explicitly ask the carrier to refund the amount to the bank account indicated. The carrier should, within 7 days
respond. If this does not happen, we can offer you the legal assistance of our cooperating
law firm under the following conditions:
Total price of tickets up to 5.000 CZK commission from successfully recovered refund
is 30% of the amount recovered
Total price of the tickets 5.000 CZK and the amount of the commission from the successfully recovered refund
is 20% of the amount recovered
If you wish to terminate the cooperation during the ongoing process,
the law firm will require a cancellation fee of CZK 2,500
It is your responsibility to inform the law firm promptly, but no later than
within 30 days if the carrier has paid the money into your bank account
during the pendency of the lawsuit, subject to a penalty of CZK 5,000.
Rules for reimbursement
in the event of cancellation, the airline must
offer passengers a choice between:
1. a refund of the purchase price of the ticket within seven days
2. re-routing under comparable traffic conditions
and at the earliest opportunity
3. re-routing under comparable traffic conditions to the final destination
destination at a later time at the passenger's request, subject to seat availability
The client pays the deductible only if we provide a refund
from the relevant airline.
Generally, the Law Firm will in the first instance ask the airline to reimburse your
reimbursement. If this is not paid within the time limit and if jurisdiction is given
Czech courts have jurisdiction to hear the case (the vast majority of cases), the airline will be sued
the airline. The length of the court proceedings depends on many factors (the speed of the judge, the speed of translation
the speed of the judge's translation, the length of service of the claim, whether the claim is brought by a minor, etc.)
and normally ranges from about 3 months to 1 year. Jurisdiction of Czech courts to hear the case is not
if the carrier is a non-EU carrier, the place of departure and arrival is completely outside the EU, and even
in the case of a connecting flight back to the EU, i.e., in such a case, the case cannot and will not be brought
24/7 multilingual on-phone COVID-Assistance
There is a free 24/7 helpline where you can contact us in case of operational irregularities.
In case of operational irregularities, problems with ticket refunds or anything related to Covid-19.
The helpline is used to provide information on what you are entitled to in a specific situation under ECR 261/2004. Own
care and alternative transport is the responsibility of the operating carrier. In the event that you incur an emergency en route
the above-mentioned irregularities in air transport, Click2Claim will arrange for the settlement of any financial
This Agreement is valid from 27th December 2018.